Centres d’assistance et d’accompagnement aux plainte (CAAP) are a free, community-based resource that have been mandated by the Ministry of Health and Social Services to assist and support the public in the complaint process.
On the Island of Montreal, the CAAP de Île-de-Montréal offer services in French and English for all users of the health and social services network.
Users and Residents Committees of the CIUSSS can also assist you to file your complaint. Find your Users Committee.
To learn more about your rights in the healthcare and social services network, visit the Quebec government website.
The teams and facilities of CIUSSS West-Central Montreal, as well as partner institutions and community groups, can order promotional material from the Office of the Commissioner. The request must be made by using the complaint web form.
The annual reports of the Office of the Service Quality and Complaints Commissioner can be found here.
Office of the Service Quality and Complaints Commissioner
Office of the Medical Examiners
Jewish General Hospital
3755 Côte-Sainte-Catherine Road
Pavilion A, room A-440
Montreal (Quebec) H3T 1E2
ombudsman.ccomtl@ssss.gouv.qc.ca
Telephone: 514-340-8222, ext. 24222
Complaints Form here .
Revision Committee
To reach the Revision Committee, click here.
Page last updated on August 15, 2024
