Pursuant to the United States Department of Education’s Program Integrity Rule, each institution of higher education is required to provide all prospective and current students with the contact information of the state agency or agencies that handle complaints against postsecondary education institutions offering distance learning within that state.
Students wishing to file a complaint, whether academic or non-academic, are encouraged to utilize Georgia State University’s internal complaint or review policies and procedures prior to filing with a state agency. The University will take appropriate action to seek resolution when a student complaint is brought to our attention. Please see the Student Code of Conduct and Policies and Procedures for Filing a Student Complaint for further information on this process.
In the event a satisfactory resolution is not reached, students are invited to contact the state regulation agencies listed below.
To file a complaint with Georgia State Univesity’s regional accreditor, the Southern Association of Colleges and Schools Commission on Colleges (SACSCOC): Complete the Commission’s Complaint Form and send two print copies to the President, Southern Association of Colleges and Schools Commission on Colleges, 1866 Southern Lane, Decatur, GA 30033-4097. (To access the Commission’s complaint policy, procedures, and the Complaint Form, please see Complaint Procedures Against the Commission or Its Accredited Institutions.) Please read the document carefully before submitting a complaint.
Note that the complaint policy only addresses significant, documented, alleged non-compliance with the SACSCOC accreditation standards, policies or procedures. Complainants are expected to have attempted to resolve the issue through the institution’s complaint processes before filing a complaint with SACSCOC. The SACSCOC complaint process is not intended to be used to involve the Commission in disputes between individuals and member institutions or to cause the Commission to interpose itself as a reviewing authority in individual matters; nor does the policy allow the Commission to seek redress on an individual’s behalf. The primary purpose of the SACSCOC complaint procedure is to acquire valuable information regarding an accredited institution’s possible non-compliance with accreditation standards, policies and procedures rather than to resolve individual disputes. Complaints must be tied to specific standard numbers from The Principles of Accreditation: Foundations for Quality Enhancement
For Federal Financial Aid and other federal obligations:
Instructions for filing a complaint with the U.S. Department of Education in regard to Title IV (financial aid, civil rights violations or discrimination) can be found here.
Complaints for out‐of‐state institutions are referred to the Alabama Commission on Higher Education.
The Alaska Commission on Postsecondary Education (ACPE) processes complaints alleging violations of state institutional authorization law relative to postsecondary institutions or programs in Alaska. The complaint investigation process is described in AS 14.48.130 and 20 AAC 17.130-145. A student is encouraged to pursue the complaint/grievance process at their institution prior to contacting ACPE. This process is outlined in the institution’s catalog. To request a complaint form please send an email to: [email protected] .
For questions or assistance relative to complaints and to request a complaint form please email:
Institutional Authorization Program Coordinator
907-465-6741
[email protected]
Alaska Commission on Postsecondary Education
PO Box 110505
Juneau, AK 99811-0505
Contact
1740 W. Adams, Suite 3008
Phoenix, AZ 85007
The Arkansas Higher Education Coordinating Board (ADHE) requires the certified institution to make a decision on the student grievance following the institution’s public policy. Inquiries into student grievances must be limited to AHECB certified (under Arkansas Code §6‐61‐301) courses/degree programs and institutions and to matters related to the criteria for certification. Within 20 days of completing the institution’s grievance procedures, the student may file the complaint in writing with the Institutional Certification Advisory Committee (ICAC) Coordinator:
Arkansas Department of Higher Education
114 East Capitol
Little Rock, AR 72201
The grievant must provide a statement from the institution verifying that the institution’s appeal process has been followed. ADHE will notify the institution of the grievance within 15 days of the filing. Within 10 days after ADHE notification, the institution must submit a written response to ADHE. Other action may be taken by ADHE as needed.
The California Department of Consumer Affairs (DCA) handles complaints for students who are California residents enrolled at out of state institutions and believe the institution’s administrative process or educational programs have been compromised.
A complaint may be filed by writing to DCA or calling DCA’s Consumer Information Center (CIC) at:
California Department of Consumer Affairs-Consumer Information Center
1625 North Market Blvd., Suite N-112
Sacramento, California 95834
Telephone: (833) 942-1120
Students may also: